Refund policy

At Wade Fishenden & Co., we take great pride in the craftsmanship of our products. Each item is made with care and attention to detail, and we want you to love what you receive. We also understand that sometimes things don’t go to plan. Please read our returns policy carefully.

Change of Mind

We do not offer refunds or exchanges for change of mind. As a small artisan business, many of our items are made to order or customised, and we are unable to resell them.

Custom and Made-to-Order Products

Returns are not accepted for custom-made or personalised products.

For saddles that are custom orders, you will be notified before you order is put into production, there are no refunds or returns after this point.

Faulty or Damaged Items

If you believe your item is faulty or damaged, please contact us within 7 days of receiving your order with:

• Your order number

• Photos of the fault or damage

• A description of the issue

If the item is deemed faulty, we will offer a repair, replacement, or refund, in accordance with Australian Consumer Law.

Eligibility

To be eligible for a return (where applicable), your item must:

• Be unused and in its original packaging

• Be returned within 14 days of approval

• Have proof of purchase (receipt or order number)

Shipping Costs

• Shipping costs are the responsibility of the customer.